I spent entirely too much time the other day, trying to get IPv6 information from Cox Communications. It was not a good experience.
I spent about 10 minutes trying to find anything useful about IPv6 on their web sites. I found a FAQ, which has some IPv6 technical information, but nothing about roll outs, trials, schedules or plans, other than “residential trials in 2013”. At least that’s more than some other ISPs have been able to tell me.
So I decided to try Cox online chat “support”. This was so full of fail that I was compelled to share the experience. It looks like they’ve outsourced support to something called “liveperson.net”. While this conversation looks short, it actually took more than 8 minutes, and it looks like their support doesn’t speak English very well. I could overlook that, if they could answer my question.